1. Overview
   This Privacy Policy explains how Tandem Physical Therapy & Pilates collects, uses, and safeguards personal information—both Protected Health Information (PHI) and non‑PHI—from users of tandempt.com and clinical services.
2. Scope & Regulatory Compliance
   We comply with federal HIPAA requirements and Louisiana state law regarding the handling, maintenance, and disclosure of PHI.
3. Information Collected

• PHI: Includes name, contact details, health history, appointment records, clinical assessment notes, treatment plans, and billing/insurance data.
• Non‑PHI: Website usage metrics, IP addresses, cookies (if used), and general inquiries.

4. Use of Information

• Treatment: Delivering and coordinating your care, including referrals, scheduling, follow-up.
• Payment: Billing services, insurance claims, and payment processing.
• Operations: Quality improvement, training, auditing, compliance oversight, and internal administration.

5. Disclosure Without Authorization

We may disclose PHI without written authorization under circumstances including—but not limited to:

• To other providers for treatment continuity.
• To payers or third parties for payment processing.
• When required by law: public health reporting, mandated investigations, legal proceedings, or survivors of abuse or emergencies as permitted by HIPAA and Louisiana law.

6. Disclosure With Authorization

Written authorization from you is required before:

• Sending marketing materials beyond face‑to‑face encounters.
• Sale or transfer of PHI.
• Disclosure of psychotherapy notes or other specially protected information.

7. Patient Rights

Under HIPAA and Louisiana law, you have the right to:

• Access and receive copies of your health record.
• Request corrections or amendments to PHI.
• Request restrictions on certain uses or disclosures.
• Receive confidential communications by alternate means.
• Obtain an accounting of disclosures from the past six years.
• Revoke authorizations (in writing), except where actions are already taken.

8. Business Associates

Third-party vendors who perform services for us (e.g., billing, scheduling software) are required to sign HIPAA-compliant business associate agreements to ensure your PHI is protected.

9. Security Measures

We employ physical, technical, and administrative safeguards to protect PHI confidentiality, integrity, and availability.

10. Record Retention & Post-Practice Access

We retain records according to Louisiana Physical Therapy Practice Act requirements. In the event the practice closes or the provider departs, arrangements will be made to maintain continuity of record access in compliance with state regulations.

11. Cookies and Online Tracking (Optional)
    If you use online forms or cookies, we will provide information on cookie use, with options to consent or opt-out where applicable.
12. Updates to This Policy

This policy is effective as of [effective date], and may be updated periodically. All changes will be posted on tandempt.com.

13. Contact & Complaints

For questions, to request your rights, or to report concerns:

Tandem Physical Therapy & Pilates
3848 Veterans Memorial Blvd, Metairie, LA 70002
Phone: (504) 407‑3477
Email: info@tandempt.com

14. Online Forms & Information You Submit
    We collect personal information that you voluntarily submit through forms on our website. This may include:

• Name, phone number, and email address
• Reason for inquiry or symptoms
• Preferred appointment times
• Insurance information
• Any additional notes or messages you provide

This information is collected for the purpose of responding to your inquiry, booking services, or beginning the patient intake process. All form submissions are stored in secure, HIPAA-compliant systems and are only accessed by authorized personnel.

We do not share, rent, or sell this information to third parties for marketing purposes. Any third-party tools we use (e.g., form plugins or email systems) are bound by data privacy agreements or HIPAA Business Associate Agreements, where applicable.

If you wish to update or delete the data you’ve submitted, contact us at:
📧 info@tandempt.com
📞 (504) 407‑3477